PRIVACY

We collect information you choose to provide when you use Furvise, including:

• Your email address, sign-in method, and account authentication information.
• Pet profile details, such as name, species, sex, age, and other details you save.
• Today updates, care-history entries, and Ask conversations.
• Pet details and owner preferences that Furvise remembers to keep future interactions connected.
• Information included in or used to prepare a Vet Brief.
• Feedback, support requests, and other messages you send us.
• Subscription identifiers, membership status, and related billing records.

Stripe processes payment details for paid memberships. Furvise does not store your full card number.

When you use Furvise, we may receive basic technical and request information, such as browser or device type, network and request data, and approximate region or country when a platform or network provides it. We may also collect security and abuse signals, service diagnostics, and privacy-conscious operational telemetry needed to keep Furvise reliable and secure.

We use information to:

• Provide and personalize Furvise.
• Keep your pet information connected over time.
• Answer Ask questions using context authorized for your account and selected pet.
• Generate Vet Briefs when that feature is available to you.
• Maintain your account, authentication, and security.
• Apply Free and Plus usage allowances and maintain billing status.
• Diagnose service problems and improve reliability.
• Prevent abuse and fraud, and comply with legal obligations.

Furvise uses AI to help answer questions and organize pet-care information. When you make an AI request, Furvise may send an AI service provider the information and account or pet context needed to respond to that request. We aim to use only context relevant to the request.

Furvise is not a veterinarian or a substitute for veterinary care. AI-generated information may be incomplete or incorrect. You remain responsible for decisions about your pet and should consult a veterinarian about medical concerns.

Furvise does not sell personal information.

We share information only as reasonably needed to operate Furvise, including with providers that support authentication and database hosting, AI features, billing, infrastructure, security, monitoring, and customer support. These providers process information for the services they provide to us. We may also disclose information when required by law or when reasonably necessary to protect users, Furvise, or the public from fraud, abuse, or safety threats.

Pet information is associated with the signed-in Furvise account and, where applicable, with a specific pet. Furvise uses the selected pet's information when providing pet-specific features. You should confirm that the correct pet is selected before saving information or asking a pet-specific question.

Furvise keeps information while your account is active and for as long as reasonably needed to provide the service, resolve disputes, maintain security, prevent abuse, or meet legal obligations. Retention may vary by the type of information and why it is needed.

Depending on the feature, you can:

• Edit your pet profile.
• Edit or ask Furvise to forget remembered details where that control is supported.
• Download a copy of your Furvise data.
• Delete your Furvise account.
• Manage your membership and billing controls.
• Contact us with a privacy or support question.

You can request account deletion through Furvise's Data & Privacy settings. Account deletion is intended to remove the Furvise data associated with your account. Limited records may be retained when reasonably necessary for legal, billing, fraud-prevention, or security purposes. Copies in provider backups or logs may take additional time to expire under those providers' normal retention processes.

Furvise is not intentionally directed to children. If you believe a child has provided personal information to Furvise without appropriate permission, contact us so we can review and address it.

We may update this policy as Furvise changes or as legal requirements evolve. We will post the updated policy here and revise the last updated date when we make material changes.

Questions about this policy or your information can be sent to supportfurvise@gmail.com.